Emergence of GCCs as Hub of Innovation and Transformation Through Adoption of Exponential Technologies

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Time to Read: 4 minutes

An Exclusive GCC Leaders’ Roundtable Discussion Sponsored by Wiley Powered by XTechalpha (June 27th, 2019: Marriott Courtyard, Boardroom)

With the advent of Digital and AI revolution, GCCs are at an inflection point in redefining the charter for parent organizations.

Global Capability Centres (GCCs) have assumed significant traction from parent organizations to usher in next level of business transformation and innovation in the digital & AI era. India is fast emerging as a hub for driving innovation and transformation with GCCs uniquely positioned to incubate and exhibit best of breed capability and solutions adoption in exponential technologies – AI, IoT, Blockchain, RPA, and Cybersecurity. Wiley, a global leader in digital publishing, learning, content solutions space came forward to sponsor the first edition of an exclusive and bespoke GCC leader’s roundtable discussion on June 27th at Bangalore. The GCC leader’s roundtable was powered by XTechalpha.  The roundtable discussion was convened by Vikas Gupta, Country Head & Managing Director, Wiley India. The GCC leaders roundtable was attended by some of the well-recognized and revered leaders from GCC’s in India: Prabhu Palanisamy – Cargill Business Services, Felipe Aragao -Anheuser-Busch InBev, Sudhir Banerjee – ABB, Prakash Mall -Target, Rajendar RB- HSBC, Kannan Komandur – Koch industries, Sujatha Visweswara -Harman International, Hari Nair – Allstate Solutions, Mahish Pandey – ABB, Sameer Dhanrajani-Fractal Analytics.  

GCC’s leaders’ roundtable discussion was an attempt to have convergence of GCC leaders on one platform and talk about the topical challenges surfacing in the GCC milieu.  Global capability centres are fast emerging in the Indian technological landscape with 1200 + GCC’s dotting the country. With the advent of Digital and AI revolution, GCC’s are at an inflection point in redefining the charter for parent organizations. Internally, they are gearing up to gather pace on embracing exponential technologies and rejigging their talent supply and demand scenarios to bring best of breed talent to manage the future of work scenario. However, there are surfeit of challenges on the talent, learning & development, technology adoption, knowledge management that GCC’s are currently grappling with and few of these challenges were brainstormed with high rigor during the GCC leader’s roundtable.

Salient discussion points:
The GCC’s have come a long way from being just a cost arbitrage to value accretive provider to being transformation and innovation game changers. However, the evolution comes with a new set of challenges. While the evolution is important, it is also important to be in sync with the topical times.  GCC leaders shared a few specific issues and proposed a few radical solutions that were found to be resonating with most of the leaders. These could be understood as:

  • Lack of right set of deployable talent: At present, there is a huge gap between the roles and opportunities that exists with GCC’s and what the academic institutions are imparting. Industries are struggling to find the right set of talent during the exponential technologies phase that can solve the real business problems. However, as GCC’s and academic institutions are working in different silos and the business problems are not shared, there is an impediment of nurturing students in the required direction. To bridge this gap, the RFPs (which could be understood as business problems of organisations) can be sliced and diced for universities to help them formulate the course which will give the best business lesson to the students.

  • Lack of elevated thought-leadership demonstration and quality mentors and experts : Even though organisations are introducing online learning platforms and apps to provide the digital leadership for training and development, the contextualised learning is far and wide missing along with inability to create and ecosystem of qualified and expert mentors and subsequently right set of leaders in exponential technologies are far and few and new baked talent is not instantly deployable. It is critical for GCC’s to incorporate experienced professionals as mentors and provide contextualised learning to enable faster deployment and meaningful career paths. New age learning platforms that can fast track applied research for the GCC’s was discussed as well (equivalent of Github).

  • Slow adoption of the new-age technologies and innovation: We are at the cusp of revolutionary changes since technologies are evolving regularly and at a very rapid pace. This makes it very crucial for GCC’s to be receptive of such changes and be innovative. However, most of the them are not able to cope up with the changes in terms of adoption. Today, the business problems can be cracked only if the workforce is well equipped with new age technologies. This is for a simple fact that exponential technologies like AI, IoT, blockchain have become the driving force of major businesses. The workforce and business models are to be redefined to bring forth innovation and transformation; in the continuum, GCC innovation council could be one way to look at resolving this piece.

  • Problem of Visibility: Today, holding on to the right talent is the biggest concern across all the GCC’s.  As most of the GCC leaders conceded, a large chunk of GCC’s talent base aims to move to take better learning opportunities abroad. This creates instability in the business ecosphere of GCC’s. The proposed solution could be of providing sustained recognition and meaningful career progression to the talent. It is important to showcase best of case studies and projects emerging from GCC community.  One of the thought leaders rightly said, “the storytelling of data scientists is as important as the storytelling of data science”.
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Wiley’s Addressal with Wiley Next and Innovation Blackbook

Vikas Gupta, Managing Director, Wiley India opined that it is extremely crucial for the GCC’s to adopt the exponential technologies and make their talent gain visibility if they plan to provide sustained career talent growth and opportunities. While the thought leaders suggested a crowdsourced open innovation platform where everyone could contribute their ideas and stories being peer-reviewed and moderated, Vikas introduced the GCC leaders to Wiley’s Innovation Blackbook on Exponential Technologies which brings thought-leaders from different industry segments under one umbrella.
A GCC specific innovation blackbook could be a great step in establishing GCC leaders as thought-leaders that can be leveraged as a referenced manual for showcasing the bets of breed innovations in GCC’s to the industry and provide them with their due recognition. Coming together in one blackbook would not only bring many of them together interacting with each other but also share real business problems and stories which could enable other GCC’s to understand and impellent in their business spheres.
Another initiative of Wiley: WileyNxt could help GCC’s solve the problem of embracing the new age technologies. WileyNxt is a new age assessment and learning platform which aims to help the workforce prepare for the new age technologies like AI, IoT, Blockchain, cybersecurity and digital transformation. “This learning platform would bring GCC’s together to share and learn together”, said Vikas Gupta.

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Emergence of GCCs as Hub of Innovation and Transformation Through Adoption of Exponential Technologies

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