Consumers do not trust Artificial Intelligence: Pegasystems

Share on facebook
Share on google
Share on twitter
Share on linkedin
Time to Read: 2 minutes

Since many companies are making their way to AI in order to make their business grow, the organizations must make an effort to understand their customers’ viewpoints and concerns.

A new research from Pega systems unveils that consumers do not pose trust in artificial intelligence (AI) and are unable to gauge how AI is going to make their businesses better and more efficient.

Even though the technology is delivering various solutions and experiences catering to various requirements, the study highlighted that customers still are not satisfied with the accrued benefits. Since many companies are making their way to AI in order to make their business grow, the organizations must make an effort to understand their customers’ viewpoints and concerns.

As per the study, Sixty-eight percent of respondents are of the view that organizations have an obligation to do what is morally correct for the customer, in lieu of what is legally required.

The report said, “Less than half (40 percent) of respondents agreed that AI has the potential to improve the customer service of businesses they interact with, while less than one third (30 percent) felt comfortable with businesses using AI to interact with them. Just nine percent said they were ‘very comfortable’ with the idea. At the same time, one third of all respondents said they were concerned about machines taking their jobs, with more than one quarter (27 percent) also citing the ‘rise of the robots and enslavement of humanity’ as a concern.”

Many believe that AI is unable to make unbiased decisions. Over half (53 percent) of respondents said it’s possible for AI to show bias in the way it makes decisions. Fifty-three percent also felt that AI will always make decisions based on the biases of the person who created its initial instructions, regardless of how much time has passed.

“Our study found that only 25 percent of consumers would trust a decision made by an AI system over that of a person regarding their qualification for a bank loan,” said Dr Rob Walker, vice president, decisioning and analytics at Pega.

Related Article  Using Artificial Intelligence In Malawi To Save Elephants
1 Comment
Leave a Reply


Xtechalpha Xclusive

RSS Latest Technology News

  • Sicko stomps on teen in disturbing video of Bronx sidewalk assault August 8, 2020
    A Bronx teen was stabbed and stomped on in a brutal, caught-on-video sidewalk assault, police said. The footage shows a man, who appears to be in his late teens or early 20s, stomp the 14-year-old victim as he's lying on the concrete along Soundview ...
    Sara Dorn
  • Keep your grooming game together during quarantine with these tools August 8, 2020
    If you have become a little lax on the self-grooming during quarantine — we get it. Without anywhere to go, who cares if your beard gets a bit unruly for a couple of weeks or your sideburns grow out a little uneven. Well, we've officially been in quarantine-mode ...
  • Surface Duo renders fully reveal Samsung Galaxy Z Fold 2 rival August 8, 2020
    The prolific leaker Evan Blass has another leak for us: official looking renders of the Microsoft Surface Duo, just ahead of its rumored release date. As per usual, there wasn't much commentary provided, though Blass claims that the leak is specifically for the ...
    Alan Martin

Follow Us

Consumers do not trust Artificial Intelligence: Pegasystems

by News Desk Time to Read: 1 min
AI Tool to Reshape Treatment by Predicting Cell Behaviors
Get to know the latest updates on exponential technologies, new age industry segments with our weekly XTechalpha Xclusive newsletter straight in your mailbox.